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TymStep Terms of Service

Effective Date:  5/29/26
 

1. Overview

These Terms of Service (“Terms”) govern the use of TymStep (“we,” “our,” or “us”), a digital patient intake system designed for independent healthcare practices.

By purchasing, accessing, or using TymStep, you agree to these Terms.

TymStep is a productized setup service that delivers a configured digital intake system for healthcare practices.
 

2. Service Description

TymStep provides a digital patient intake system that:

  • allows patients to complete intake forms digitally

  • generates downloadable PDF forms for patient submission

  • supports QR code and link-based access

  • is customized for individual healthcare practices

TymStep is not a medical records system, electronic health record (EHR), or clinical database.
 

3. No Data Storage

TymStep does not collect, store, or retain patient intake data.

All patient-entered information is processed locally within the user’s browser and exported directly by the patient as a downloadable PDF or print-ready document.

We do not have access to patient intake submissions at any time.
 

4. Eligibility

TymStep is intended for use by:

  • independent healthcare practices

  • clinics

  • outpatient care providers

  • specialty care providers

  • licensed healthcare professionals or authorized administrative staff

By using TymStep, you confirm that you are authorized to implement and manage intake systems on behalf of your practice.
 

5. Setup and Delivery

Upon purchase:

  • clients complete a setup request form

  • a configuration call may be scheduled

  • onboarding details are collected

  • the system is delivered within 72 hours after onboarding completion

Delivery timelines may vary if client-provided information is delayed.
 

6. Payments

TymStep is offered as a one-time setup service with defined pricing tiers.

All payments must be completed before system delivery begins.

Optional support services may be available separately at additional cost.
 

7. Revisions and Scope

Each TymStep setup includes up to two (2) rounds of revisions, limited to:

  • branding adjustments

  • intake field configuration

  • layout refinements within the agreed scope

Requests outside the agreed scope may require additional charges or a new setup tier.
 

8. Support

Basic onboarding support is included with each setup.

Additional ongoing support is available upon request at a separate fee of $75 per support request, unless otherwise agreed.

Support includes system-related guidance only and does not include ongoing operational management of patient data.
 

9. Client Responsibilities

Healthcare practices using TymStep are responsible for:

  • collecting and managing patient-submitted intake forms after download or print

  • ensuring proper storage of patient data in compliance with applicable regulations

  • configuring internal workflows for handling patient intake submissions

TymStep does not manage or store patient records.
 

10. Intellectual Property

All TymStep systems, templates, workflows, and configurations remain the intellectual property of Tymflo.

Clients are granted a non-transferable license to use the configured system for their own practice operations.

Redistribution, resale, or replication of the system is not permitted.
 

11. Limitations of Liability

TymStep is provided as a workflow and intake tool.

We are not responsible for:

  • how patient data is stored or handled after export

  • clinical decisions made by healthcare providers

  • compliance obligations of individual healthcare practices

  • interruptions caused by external systems or client-side usage

Use of TymStep is at the discretion of the healthcare practice.
 

12. Service Modifications

We reserve the right to update or modify TymStep at any time to improve functionality, performance, or security.

Updates will not materially disrupt existing delivered systems without notice.
 

13. Termination

We may refuse or terminate service in cases of:

  • misuse of the system

  • fraudulent activity

  • violation of these Terms

  • unauthorized redistribution or resale
     

14. Governing Use

These Terms are governed independently and are intended to provide clarity on service structure and responsibilities between Tymflo and the client.
 

15. Contact

For questions regarding these Terms:

Email: hello@tymflo.com

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