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PRIVACY POLICY

Effective Date: December 17, 2025

At TymFlo (operated by Resonance Strategies LLC), we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website at www.tymflo.com, use our services, or otherwise engage with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. WHO WE ARE

TymFlo is operated by Resonance Strategies LLC, a Michigan limited liability company. We provide digital marketing services, AI implementation, operations strategy, consulting, training, and related business solutions.

Contact Information:

  • Email: hello@tymflo.com

  • Address: 28475 Greenfield Rd. Suite #113, Southfield, MI 48076

  • Phone: Available upon request

For privacy-related inquiries or to exercise your rights, please contact us at hello@tymflo.com.

2. INFORMATION WE COLLECT

We collect several types of information to provide and improve our services:

2.1 Information You Provide Directly

Contact Information:

  • Name, email address, phone number

  • Business name and title

  • Mailing address

Account Information:

  • Username and password (if you create an account)

  • Billing and payment information

  • Service preferences and settings

Communication Content:

  • Messages you send us via contact forms, email, or chat

  • Feedback, testimonials, and reviews

  • Questions submitted during workshops or consultations

  • Survey responses

Service-Related Information:

  • Details about your business, industry, and goals

  • Information you provide during consultations or strategy sessions

  • Content and materials you submit for our services

  • Access credentials for third-party platforms (when necessary for service delivery)

Workshop and Event Registration:

  • Registration details for workshops, webinars, and training programs

  • Participation records and completion certificates

2.2 Information We Collect Automatically

When you visit our website, we automatically collect:

Technical Information:

  • IP address and geographic location

  • Browser type and version

  • Device type and operating system

  • Referring website or source

  • Pages viewed and time spent on pages

  • Links clicked and navigation paths

Cookies and Tracking Technologies:

  • Session cookies (temporary)

  • Persistent cookies (saved on your device)

  • Analytics cookies (to understand usage patterns)

  • Marketing cookies (for advertising purposes)

You can control cookie preferences through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

2.3 Information from Third Parties

We may receive information about you from:

  • Social media platforms (when you interact with our content or use social login)

  • Business partners and referral sources

  • Public databases and data providers (for business verification)

  • Payment processors (transaction details)

  • Analytics providers (website usage data)

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Service Delivery

  • Provide the services you've purchased or requested

  • Communicate with you about your projects and deliverables

  • Manage your account and subscriptions

  • Process payments and issue invoices

  • Deliver digital products, courses, and training materials

  • Provide customer support and respond to inquiries

3.2 Business Operations

  • Improve and optimize our website and services

  • Develop new products and offerings

  • Conduct research and analysis

  • Maintain security and prevent fraud

  • Comply with legal obligations

  • Manage our relationships with contractors and partners

3.3 Marketing and Communication

  • Send newsletters, updates, and promotional materials

  • Notify you about new services, workshops, or events

  • Share educational content and resources

  • Personalize your experience on our website

  • Conduct market research and surveys

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at hello@tymflo.com.

3.4 Legal and Compliance

  • Comply with applicable laws and regulations

  • Respond to legal requests and prevent legal disputes

  • Enforce our Terms of Service and other agreements

  • Protect our rights, property, and safety

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, we process your personal data based on the following legal grounds:

  • Consent: When you explicitly agree to our processing activities

  • Contract: To perform our services and fulfill our contractual obligations

  • Legitimate Interests: For business operations, security, and improving our services

  • Legal Obligations: To comply with applicable laws and regulations

You have the right to withdraw consent at any time, though this may affect our ability to provide certain services.

5. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers and Contractors

We work with trusted third-party service providers and contractors to deliver our services. These may include:

Technology Providers:

  • Website hosting (Wix)

  • Email marketing platforms (Klaviyo)

  • Project management tools (ClickUp, Dubsado, Airtable)

  • Payment processors (Stripe, PayPal, etc.)

  • Analytics services (Google Analytics)

  • Customer relationship management (CRM systems)

Independent Contractors: We utilize independent contractors located in various countries, including the Philippines, Pakistan, and Nigeria, to fulfill service obligations. These contractors are bound by confidentiality agreements and are only provided with information necessary to perform their tasks.

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Partners

We may share information with:

  • Educational institutions and training partners (for co-delivered workshops)

  • Referral partners (when you're referred to us or we refer you to others)

  • Joint venture partners (for collaborative projects)

5.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes, court orders, or government requests

  • Enforce our agreements and policies

  • Protect the rights, property, or safety of TymFlo, our clients, or others

  • Investigate and prevent fraud, security issues, or illegal activities

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and provide choices regarding your information.

5.5 With Your Consent

We may share your information with other parties when you explicitly consent or direct us to do so.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

General Retention Guidelines:

  • Active client data: Duration of business relationship plus 7 years for tax and legal purposes

  • Marketing data: Until you opt out or request deletion

  • Website analytics: Typically 26 months

  • Payment records: 7 years for accounting and tax compliance

  • Communications: 3-7 years depending on content and purpose

When information is no longer needed, we securely delete or anonymize it. You can request deletion of your data at any time (subject to legal retention requirements).

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Technical Safeguards:

  • Encryption of data in transit (SSL/TLS)

  • Secure password protection

  • Regular security assessments and updates

  • Access controls and authentication systems

  • Backup and disaster recovery procedures

Organizational Safeguards:

  • Employee and contractor confidentiality agreements

  • Limited access on a need-to-know basis

  • Security training and awareness programs

  • Vendor security requirements

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

8. INTERNATIONAL DATA TRANSFERS

TymFlo operates primarily in the United States. If you are located outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For EEA/UK Users: When we transfer your data outside the EEA or UK, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission

  • Adequacy decisions recognizing equivalent data protection

  • Other legally approved transfer mechanisms

By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights regarding your personal information:

9.1 General Rights (All Users)

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request that we correct inaccurate or incomplete information

  • Deletion: Request deletion of your personal information (subject to legal exceptions)

  • Opt-Out: Unsubscribe from marketing communications

  • Portability: Request your data in a structured, machine-readable format (where applicable)

9.2 Additional Rights (EEA/UK Users - GDPR)

  • Restriction: Request that we restrict processing of your information

  • Objection: Object to processing based on legitimate interests

  • Withdraw Consent: Withdraw consent for processing at any time

  • Lodge a Complaint: File a complaint with your local data protection authority

9.3 California Residents (CCPA/CPRA)

California residents have additional rights, including:

  • Right to Know: What personal information we collect, use, and share

  • Right to Delete: Request deletion of your personal information

  • Right to Opt-Out: Opt out of the sale of personal information (Note: We do not sell personal information)

  • Right to Non-Discrimination: Equal service regardless of exercising your rights

To exercise your rights, contact us at hello@tymflo.com. We will respond to verified requests within the timeframe required by applicable law (typically 30 days).

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Types of Cookies We Use

Strictly Necessary Cookies:

  • Required for website functionality

  • Enable core features like security and accessibility

  • Cannot be disabled without affecting site operation

Performance/Analytics Cookies:

  • Help us understand how visitors use our website

  • Collect anonymous data on page views, traffic sources, and user behavior

  • Examples: Google Analytics

Functionality Cookies:

  • Remember your preferences and settings

  • Enable personalized features

  • Examples: Language preferences, region settings

Marketing/Advertising Cookies:

  • Track your browsing activity across websites

  • Deliver targeted advertisements

  • Measure ad campaign effectiveness

  • Examples: Facebook Pixel, Google Ads

10.2 Managing Cookies

You can control cookies through your browser settings:

  • Accept all cookies: Allow all cookies for full functionality

  • Reject non-essential cookies: Block marketing and analytics cookies

  • Delete cookies: Remove cookies already stored on your device

Most browsers allow you to:

  • View and delete cookies

  • Block third-party cookies

  • Clear cookies when you close your browser

Learn more about cookie management:

  • Chrome: chrome://settings/cookies

  • Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer

  • Safari: support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

10.3 Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to these signals. We do not currently respond to Do Not Track signals.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, services, or integrations (such as social media platforms, payment processors, or educational platforms). This Privacy Policy does not apply to those third parties.

We are not responsible for:

  • The privacy practices of third-party websites

  • Content or policies of external services

  • How third parties collect, use, or protect your information

We encourage you to review the privacy policies of any third-party services you interact with.

Third Parties We Commonly Use:

  • Wix (website hosting)

  • Klaviyo (email marketing)

  • Stripe/PayPal (payment processing)

  • Google Workspace (business operations)

  • Zoom (virtual consultations)

  • Social media platforms (Facebook, Instagram, LinkedIn)

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If you believe we have inadvertently collected information from a child under 18, please contact us immediately at hello@tymflo.com, and we will promptly delete such information.

13. EMAIL MARKETING AND COMMUNICATIONS

13.1 Newsletter and Marketing Emails

When you subscribe to our newsletter or marketing communications:

  • We will send educational content, service updates, and promotional offers

  • You can unsubscribe at any time using the link in our emails

  • We may track email opens and clicks to improve our communications

  • We use Klaviyo as our email marketing platform

13.2 Transactional Emails

We will send transactional emails related to:

  • Service delivery and project updates

  • Account management and billing

  • Security notifications

  • Legal notices

You cannot opt out of transactional emails as they are necessary for service delivery and account management.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will:

  • Update the "Effective Date" at the top of this policy

  • Notify you via email or website notice (for significant changes)

  • Provide you with the opportunity to review the changes

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. DATA BREACH NOTIFICATION

In the unlikely event of a data breach that affects your personal information, we will:

  • Notify you within the timeframe required by applicable law

  • Describe the nature of the breach and information affected

  • Explain steps we're taking to address the breach

  • Provide guidance on protecting yourself from potential harm

  • Notify relevant authorities as required by law

16. YOUR CHOICES AND CONTROL

You have control over your information. Here's how to exercise your choices:

16.1 Marketing Communications

  • Unsubscribe: Click the unsubscribe link in any marketing email

  • Preferences: Update your communication preferences in your account settings

  • Opt-Out: Email hello@tymflo.com to opt out of all marketing communications

16.2 Cookies and Tracking

  • Browser Settings: Configure your browser to block or delete cookies

  • Opt-Out Tools: Use industry opt-out tools like the Digital Advertising Alliance

  • Analytics Opt-Out: Use Google Analytics Opt-Out Browser Add-on

16.3 Account Information

  • Update: Log in to your account to update your information

  • Delete: Contact us to request account deletion

  • Export: Request a copy of your data in portable format

17. CONTACT INFORMATION FOR PRIVACY MATTERS

For privacy-related questions, concerns, or requests, please contact us:

Email: hello@tymflo.com
Subject Line: Privacy Inquiry
Mail: TymFlo Privacy Team
28475 Greenfield Rd. Suite #113
Southfield, MI 48076

We will respond to your inquiry within 30 days.

18. DISPUTE RESOLUTION

18.1 Governing Law

This Privacy Policy is governed by the laws of the State of Michigan, without regard to conflict of law principles.

18.2 Complaints and Concerns

If you have concerns about our privacy practices:

  1. Contact us first at hello@tymflo.com

  2. We will investigate and respond within 30 days

  3. If you're not satisfied, you may file a complaint with your local data protection authority

For EU/EEA Residents: You have the right to lodge a complaint with your local supervisory authority.

19. AUTOMATED DECISION-MAKING

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects on individuals, except where:

  • You have given explicit consent

  • It is necessary for contract performance

  • It is authorized by law

If we implement automated decision-making in the future, we will update this policy and provide appropriate information and safeguards.

20. ACKNOWLEDGMENT

By using our website or services, you acknowledge that:

  • You have read and understood this Privacy Policy

  • You consent to the collection, use, and sharing of your information as described

  • You understand your rights and how to exercise them

  • You agree to be contacted at the information you provide

Last Updated: December 17, 2025

TymFlo
Operated by Resonance Strategies LLC
28475 Greenfield Rd. Suite #113
Southfield, MI 48076
hello@tymflo.com

Summary in Plain Language:

We collect information you give us and information about how you use our website. We use this to provide our services, improve our business, and communicate with you. We don't sell your information. We share it only with service providers who help us deliver our services, and when required by law. You can access, correct, or delete your information anytime. We take security seriously and protect your data with appropriate measures. You have choices about marketing communications and cookies. Contact us anytime with questions or concerns.

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